Editing Mantis (section)

= Creating an issue =

Issue is a formal proceeding for approaching the administration when you have encountered a situation (issue) in which you feel the administration should intervene. These situations occur most commonly in regard to player killing (see 'help player killing') and losing equipment (see 'help reimburse').

There are several requirements an issue-report must fulfill to be qualified for investigation by the administration. The issue-report must include at least the following information concerning the arisen situation:

# exact time, duration and location
# names of all relevant characters
# detailed description of the situation and the contribution of each relevant character
# quotations of all relevant discussions relating to the situation
# a claim for reimbursement and/or retribution
# legal basis for the claim (e.g. references to the relevant rules or help files)

If the issue fails to meet the aforementioned requirements, the administration may dismiss the issue without further investigating the facts and circumstances of the case.

Issues directed at other characters ("issue add <player>") will be forwarded to the concerned defendant. The defendant shall provide a thorough statement of defence. The statement must include well-founded rebuttal of all claims put forth by the complainant. Failing to provide such defence the administration may give judgment without further investigating the facts and circumstances and thus constitute judgment on the issue-report alone.

Enter issue details as follows:
* Select Category: '''issue'''
* Select reproducibility: Choose any you like, doesn't matter
* Select severity:
** "trivial": doesn't matter much, almost at all, just a FYI sort of thing (if you want your issue report to be almost forgotten, use this)
** "tweak": maybe just a reminder is enough
** "minor": there was an infraction or violation of rules which should come with sanctions, but not too severe.
** "major": there was a major infraction or violation of rules which should come with major sanctions. Robotting and multiplaying fall here. Chance of earning PDF here.
** "crash": '''please do not use this severity in reporting issues.'''
** "block": this is about an abuse of a bug or some infringement of great magnitude, which has brought monetary or other rewards to a player or a group of players (even worse). This is a major accusation and will be dealt with the most meticulous investigation and harshest penalties. This will always bring PDF to the reporter, if the issue is deemed valid.
** "feature": '''please do not use this severity in issue reporting.'''
** "text": '''please do not use this severity in issue reporting.'''
* Select priority: '''Please do not set priority on issues. Leave this to wizards who screen the issues and then prioritize them in order of prosecution.'''
* Assign to: '''You shouldn't set this. Leave this to wizards who know who is the best person to handle this.'''
* Summary: Write a short one-liner about the issue, which is search friendly (meaning other players who ponder about the same issue can search for these generic words and find if a ticket on it already exists).
* Description: Write as long description about the issue as you like, according to the description of what issue means above. Remember, you need all six points mentioned in that description to have an issue.
* Steps to reproduce: Here, write how the infraction happened technically and how you managed to catch it. Feel free to include log snippets. If the log is going to be HUGE, please use "upload file" a little more down.
* Additional information: Anything else you would like to report about this which isn't quite possible using the above fields.
* View status: Do you want this issue to be handled privately, or do you want it to be seen by everyone. Latter is preferred as it prevents creation of duplicate issues, but understanding the sensitivity of some cases private is OK as well.